Telephone Etiquette Concern?

telephone etiquette concern?

Answer:

  1. Answer calls promptly and greet the caller politely
  2. Practice active listening and take notes if needed
  3. Speak clearly and maintain a professional tone
  4. Show empathy and courtesy to the caller
  5. Maintain confidentiality of sensitive information
  6. Transfer calls with proper explanation and accuracy
  7. Summarize actions or next steps before ending the call

Telephone Etiquette Concern?

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SoftSkills: April 2016

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